Employment Opportunities

JOB SUMMARY:
CSR I is responsible for meeting company and customer requirements by coordinating and communicating customer requirements to the rest of the organization. This position provides customer advocacy while troubleshooting, problem solving and acting as liaison for our customers with various departments.

KEY FUNCTIONS/DUTIES:
•Manage customer orders from placement to delivery through multiple channels including phone, e-mail and Internet.

•Check inventory for open orders and work with the production team to satisfy customers’ delivery dates.

•Manage customer expectations to ensure satisfaction by clearly communicating our commitments such as delivery dates, problem resolution and order status details.

•Work with specified logistics companies to arrange transportation coverage for orders as necessary.

•Follow up with 3rd party logistics to ensure accurate entry of freight costs into Datacor for prepaid/prepaid & add shipments.

•Provide high quality of service through efficient use of technology relative to customer activity.

•Double check orders as an integral part of order entry process.

REQUIRED QUALIFICATIONS:
Skill Requirements

•Excellent written and oral communication skills along with the ability to work in a team environment.
•Excellent organizational and planning skills – ability to multi-task effectively.
•PC and MS Office proficiency required.
•ISO and Datacor ERP experience desirable.

EDUCATION/EXPERIENCE REQUIREMENTS:
•High School Diploma required. AS or BS in business or marketing a plus.
•Minimum 2 years customer service experience, inside sales, logistics or related functions (preferably in manufacturing).

PHYSICAL DEMANDS:
•Prolonged periods sitting at a desk and working on a computer.
•Must be able to lift up to 15 pounds at times.
•Must be able to navigate various departments of the organization’s physical premises.

BENEFITS:

Benefits include Health, Dental, Vision, Life, Short and Long-Term Disability Insurances, Health Savings Accounts, 401(k) matching, Paid Time Off (PTO), and Employee Assistance Program (EAP).

JOB SUMMARY:

The Account Manager plays a pivotal role in driving revenue growth through strategic account management and new business development. This remote position focuses on the U.S. Midwest and Texas region and requires approximately 50% travel. The ideal candidate is proactive, highly organized, and skilled at cultivating long-term relationships with end users and channel partners.

What’s In It For You:

• You’ll join a dynamic, growing company offering a competitive base salary.
• You’ll receive excellent benefits including auto and cell phone allowances, Health, Dental, and Vision Insurance, Safety and Wellness Programs, 401k, and Bonus opportunities.
• You’ll have access to a growing product portfolio and expanding target markets.

KEY FUNCTIONS/DUTIES:

• Revenue & Growth
  • Achieve sales targets and profitability goals within assigned territory.
  • Expand market presence through new customer acquisition and introduction of new products to existing accounts.
• Account Management
  • Build and maintain strong relationships across customer organizations, including Purchasing, Operations, and R&D.
  • Conduct regular business reviews to ensure customer satisfaction and identify growth opportunities.
  • Develop and execute strategic account plans tailored to each key client.
• Market Intelligence & Communication
  • Monitor and report on market trends, competitive activity, and customer feedback through detailed call and monthly reports.
  • Collaborate with internal teams to support product development and innovation based on customer needs.
• Travel & Representation
  • Represent the company at client meetings, industry events, and trade shows as needed.
  • Maintain a high level of responsiveness and professionalism while traveling throughout the territory

REQUIRED QUALIFICATIONS:

Minimum Requirements

• Bachelor’s degree
• 2+ Years with direct B2B customer engagement sales, technical service, customer service or equivalent.
• Bi-lingual in English and Spanish.
• Demonstrated success in managing B2B accounts and driving sales growth.
• Proficiency in CRM systems, Microsoft Office Suite, and other relevant business tools.
• Strong communication, negotiation, and presentation skills.
• Ability to travel by car, air, or other means as required.

Preferred Qualifications

• Bachelor’s degree in Chemistry, Chemical Engineering, Business, or related field.
• Technical background to complement selling skills.

BENEFITS:

Benefits include Health, Dental, Vision, Life, Short and Long-Term Disability Insurances, Health Savings Accounts, 401(k) matching, Paid Time Off (PTO), and Employee Assistance Program (EAP).